Outcomes and standards
The practice has published its own closure figures since the 1990s, alongside the quality assurance and reporting standards every case is run to.
Outcome indicators
Recorded results, dated to their closure period
These are the practice’s published outcome indicators. Each table is labelled with the period the closures were recorded in.
WorkCover
Closures from January 2000 to October 2000
| Return to work rate: pre-injury employer | 94% |
|---|---|
| Return to work rate: new employer | 85% |
WorkCover
Closures from February 1999 to January 2000
| Return to work rate: pre-injury employer | 93% |
|---|---|
| Return to work rate: new employer | 61% |
| Plans developed | 34 |
| Average case duration | 7.3 months |
| Average case cost | $2,470.00 |
GIO
January 1996 to December 1996 — top of state
| Return to work rate: pre-injury employer | 79.17% |
|---|---|
| Plans developed | 24 |
| Average case duration | 219 days |
| Average case cost | $1,505.07 |
Maitland Small Business Award finalist, 1997
The practice was a finalist in the Maitland Small Business Awards in 1997.
Quality assurance
What every case is run to
Practical and workable solutions
The practice is committed to providing practical and workable solutions to facilitate the return to economic occupation of injured people, and to sustain them safely at work, or productively and independently at home with dignity to the household group.
Prompt referral
Prompt referral is encouraged by either employer, insurer, treating doctor, worker or legal representative.
Continual liaison
We place a strong emphasis on continual liaison and consultation with all relevant parties in the assessment or rehabilitation process.
Assessed where it matters
Services are undertaken at the home or workplace — wherever the activity is most relevant.
Objectivity and fairness
Fairness to clients is demonstrated with objectivity in assessments of both the injured worker and the working circumstances.
Evidence-based
Recommendations and opinions are developed with respect to evidence-based medicine.
Standards maintained
Consultants maintain and develop their standard by continuing education, participation in accreditation processes and by ongoing professional networking.
Reporting standards and mechanisms
Four rules for every report
- Services and reports are provided according to the timeframe discussed with the referrer.
- Reports are distributed on a “need to know” basis.
- Reports are the property of the party who pays for the report.
- Treating doctors will be kept informed for the purpose of best practice management.
Ask us about a case
If you want to know how the practice would approach a particular claim or workplace, call and talk it through before you refer.